7/16/2023 0 Comments Generac whole house generator![]() ![]() I called generator connection and received call back in 10 minutes. I called for service to that company and got an servicing service and no return call. In 2014 unit failed to start during a power failure at 10:30 pm on a Friday night. I needed a new unit in 2005 and found a company who installed it. I had my first generator installed when residential units first were available in 1999. Our generator was back on line within minutes. ![]() Not only was John professional but he very quickly analyzed the problem and solved the issue. We had a service call with John from the Generator One in Willoughby, Ohio. I will be keeping Generator Connection for all my generator service. I watched him start my preventive maintenance service routine and was very pleased with his professionalism, seeming knowledge of his job and willingness to answer of my questions. my questions were based on my over fifty years of electronic work which he handled just fine. John, my service man arrived exactly on time and was ready to answer my questions and get to work. In looking for a organization I found Connection made me feel comfortable even from my first exposure to them on the phone. Integrity, honesty and just an absolute pleasure to do business with them. If your considering a generator install, look no further! Was really a great group of people to work with all around. Did exactly what they said they would do. I would certainly recommend them for quality of work and price charged. The definitely know their job and perform all tasks while keeping you abreast of what’s going on. Easy to talk with and very honest and trustworthy. I highly recommend this team of professionals to anyone who may be looking into purchasing a whole house standby generator as we did. ![]() The entire team of individuals from the Generac Generator dealer in Mentor, Ohio who came to our home from beginning to end of the installation of our 11k Generac Generator were professionals in every sense of the word. We were very appreciative of the service we received from Generator One.ĬANT BELIEVE IT TOOK US THIS LONG TO GET A GENERATOR IT IS THE BEST INVESTMENT WE HAVE MADE EVERYONE SHOULD GET ONE AND MIKE AND HIS WORKERS WERE FAST, POLITE AND SUPER KNOWLEDGEABLE WITH ALL OUR NEEDS And the field technicians were knowledgeable, courteous, and efficient. The office staff worked out the installation contract and logistics with us via email and phone. The Generator One team in Mentor, Ohio sent someone out right away to evaluate an older generator unit that had seen the end of its life, presented us with detailed options for major repairs or replacement with a new unit, and then installed the new unit in a matter of days based on our emergency situation. We couldn’t be more pleased with the way it all was handled, when I pay for something I’m very fussy, it’s my money after all.ĭonald / Columbia Station Oh, / Home Advisor Installation went well, they actually cleaned up after job was finished even placing the sod they had removed around the unit. ![]() Sales rep was not at all pushy when giving the initial quote, sales and installation people are very professional. I would highly recommend John and Your Generator Connection to anyone looking for service or installation of a home generator. I was very impressed with John’s knowledge and customer service. Thank you to Randy, Rusty and the rest of the team for great work, thanks. The crew from Your Generator Connection did a great job and I was very pleased. Our standby generator installation was a challenge. We look forward to meeting you, and we thank you for the opportunity to protect your power. Our teams at Generator One are installing 3 generators a day, sometimes 17-18 a week to keep up with the demand. No one is getting generators faster than us. Our lead times are what they are and are unavoidable. Just beware unfortunately there are those out there that prey on customers promising to get your generator in fast, you should wonder why for sure. We are visiting as many homeowners and business as we can, our sales team are very excited to come see you and design a generator system to protect your home and family. We as dealers and retailers can only do the best we can with what we have to work with. This is going to be a tough time for those affected by this weather and events. Simultaneously we had seven hurricane’s hit the coast, 140 mph winds in the Midwest. The generator industry is in the middle of “The perfect storm”. Yes the lead times are longer than we would like but getting better. ![]()
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